Cancel my membership

Created by Martin Clarke, Modified on Mon, 17 Apr 2023 at 02:40 PM by Martin Clarke

You can cancel your membership as long as you are eligible to do so, as per our Terms and Conditions, and subject to the completion of our form and approval by activeNewham. This also applies to cancelling your Swimming Lessons.

All requests must be submitted at least 30 days before your next monthly payment.

All requests to cancel must be submitted at least 30 days in advance of your next monthly installment.

You can continue to use your membership until the cancellation comes into effect, and beyond this, you can still use your membership card for pay-and-play activities.

We are unable to accept or process freeze requests over the phone.

How to cancel

Freezing your membership is simple:

Step 1: Complete the online form

  • Have your membership ID or card number (starting ACT) ready.
  • Go here to complete the form:
  • Press Start now to begin filling in the form

Step 2: Submit the online form

  • Once you've completed all the sections on the form, press the Submit button.

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